1Who we are
RynoChat is operated by Secop Technologies ("RynoChat", "we", "us"), Gulberg III, Lahore, Pakistan. Contact us about privacy at support@rynochat.io.
2Who this policy covers
- Our customers: businesses that use RynoChat, and their team members who log in.
- End users: people who message those businesses on WhatsApp, Instagram or Messenger.
- Website visitors: people who visit our website or fill in our forms.
For end users' messages, the business is the controller of that data, and RynoChat processes it on the business's behalf. If you messaged a business, contact that business first about your data. We'll help them answer your request.
3What we collect
- Account data: name, email, phone number, business name and login details of our customers' team members.
- Channel data: the WhatsApp Business number, Instagram account and Facebook page a business connects, and the access tokens Meta issues for them.
- Message data: messages, photos, videos, voice notes and documents sent between a business and its customers, plus names, phone numbers and profile details shared through those channels.
- Contact data a business adds: labels, notes, custom fields and segments.
- Usage and device data: log data, IP address, browser and device type, and push notification tokens for the mobile app.
- Website and form data: what you enter in our request-access and contact forms.
4How we use it
- To provide RynoChat: deliver and display messages, route chats, run chatbot flows, send broadcasts and show reports.
- To keep the service secure, prevent abuse and fix problems.
- To contact customers about their account, invoices and service updates.
- To meet legal obligations.
We don't sell personal data, and we don't use message data for advertising.
5AI features
If a business turns on AI features in a chatbot flow, the relevant message text is sent to our AI service providers (Anthropic, Google and Groq) to generate a reply. Voice notes that customers send may also be transcribed to text by Groq, so the business's team can read them. These providers process the data only to provide the service to us, and we don't use your messages to train AI models.
7Data from Meta platforms
We use data received through Meta's APIs only to provide RynoChat to the business that connected the account. We follow Meta's Platform Terms and developer policies. A business can disconnect its accounts at any time, and we'll stop receiving new data from them.
8How long we keep data
We keep message data for as long as the business's account is active, or for the shorter retention period the business sets. When an account is closed, we delete its data within 30 days, except where the law requires us to keep it longer.
9Security
We encrypt stored data and access tokens, restrict access by role, and log important actions. No system is completely secure, but we work to protect your data and will tell affected customers about a breach as the law requires.
10Your rights
Depending on where you live, you may have the right to access, correct, delete or export your data, or to object to how we use it. Email support@rynochat.io. See our data deletion page for how to delete data.
11International transfers
Your data may be processed in the United States. Where needed, we use appropriate safeguards for these transfers.
12Children
RynoChat is for businesses and isn't directed at children under 16. We don't knowingly collect their data for our own purposes.
13Changes
We'll post changes on this page and update the date at the top. For important changes, we'll tell customers by email.
14Contact
Secop Technologies, Gulberg III, Lahore, Pakistan, support@rynochat.io.