1. Agreement
These terms are an agreement between you (the business using RynoChat) and Secop Technologies. By using RynoChat, you accept them. If you use RynoChat for a company, you confirm you can accept them on its behalf.
2. Accounts
RynoChat is currently available by invitation. We create your account, and you're responsible for your team members' logins and for everything done in your account. Tell us right away if you think your account has been misused.
3. Connected channels
RynoChat connects to WhatsApp, Instagram and Messenger through Meta's official APIs. You must follow Meta's terms and policies, including the WhatsApp Business Policy and Commerce Policy. Meta may limit or suspend your accounts under its own rules, and we're not responsible for those decisions.
4. Acceptable use
You must not use RynoChat to:
- Message people who haven't agreed to hear from you, or send spam or bulk unsolicited messages
- Send illegal, fraudulent, harassing, hateful or misleading content
- Sell or promote anything Meta's policies prohibit
- Collect sensitive data, such as payment card numbers or passwords, over chat
- Break the law, or infringe anyone's rights
- Try to break, overload, reverse engineer or get around the security of RynoChat
We may suspend accounts that break these rules.
5. Your data
You own the messages and contact data in your account. You give us permission to process it only to provide RynoChat to you, as described in our privacy policy. You're responsible for having the right to message your customers and for getting any consent the law requires.
6. Fees and payment
Fees are set out in your order form or invoice. We invoice monthly, and invoices are due within 14 days. Meta's WhatsApp conversation charges are not included in our fees and are billed separately. We may suspend accounts with unpaid invoices after notice. Fees exclude taxes unless stated.
7. Beta and coming-soon features
Some features may be marked as beta. They're provided as they are and may change or be removed.
8. Availability and support
We work to keep RynoChat available and secure, but we don't promise it will be uninterrupted or error-free. Support is available at support@rynochat.io, during the support hours included in your plan.
9. Our property
RynoChat, its software and its brand belong to us. You may not copy, resell or build a competing product from it. If you send us feedback, we may use it freely.
10. Disclaimer
Except as these terms say, RynoChat is provided "as is", without warranties of any kind, to the extent the law allows.
11. Limit of liability
To the extent the law allows, we're not liable for indirect or consequential losses, lost profits or lost data. Our total liability is limited to the fees you paid us in the 12 months before the claim.
12. Ending the agreement
You can stop using RynoChat at any time by contacting us. We may end or suspend your account if you break these terms. After the account ends, you can ask us to export your data within 30 days, and then we delete it as our privacy policy describes.
13. Changes
We may update these terms. We'll tell you about important changes at least 30 days in advance by email.
14. Governing law
These terms are governed by the laws of Pakistan, and the courts of Pakistan have jurisdiction.
15. Contact
Secop Technologies, Gulberg III, Lahore, Pakistan, contact@rynochat.io.